Información de contacto
We are here to assist you. If you have questions about your order, our products, or need technical support for your STA 4.0 device, please reach out to us using the methods below.
CUSTOMER SUPPORT
For existing orders, cancellations, returns, refunds, warranty claims and technical support:
📧 support@auratidecollective.com
For pre-purchase enquiries and business partnerships:
📧 info@auratidecollective.com
Availability & Response Time
Our team is available Monday to Friday, 10:00 AM - 5:00 PM (HKT).
*We strive to respond to all inquiries within 48 hours.
BUSINESS INFORMATION
Legal Seller: Aura Motion Group Limited（奥动集团有限公司）
Trade Name: Aura Tide Collective
Registered Office Address:
Room 1508, 625 & 639 Nathan Road,
Mong Kok, Kowloon,
Hong Kong Special Administrative Region
Return facility: Logistics Distribution Center, Shanghai, China. Contact support@auratidecollective.com for full receiving instructions. The registered office is not a parcel return address.